Refund policy
Return & Refund Policy
Returns
At VYBORA CO., we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, we’re here to help.
Eligible items may be returned within 14 days of delivery for a refund or store credit, subject to the conditions below.
Return Eligibility
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Products must be returned in original packaging
- Proof of purchase or order confirmation is required
Non-Returnable Items
For hygiene, safety, and supplier restrictions, certain items are considered final sale and cannot be returned or exchanged.
These may include:
- Personal care and beauty products
- Skincare and grooming tools
- Opened wellness products or supplements
- Pet treats, pet supplements, or consumable products
- Intimate or body-contact items
- Baby feeding products
- Clearance or final sale items
- Customized or personalized products
Any item marked as:
“Final Sale”
or
“Non-Returnable”
within the product description or anywhere else on the product listing is not eligible for return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@vyboraco.com with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, approved refunds will be issued back to the original payment method.
Please allow:
- 5–10 business days for processing
- Additional time for your financial institution to post the refund
Original shipping costs (if applicable) are non-refundable.
Exchanges
At this time, VYBORA CO. does not offer direct exchanges. If eligible, customers may return approved items and place a new order separately.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Order Cancellations
Orders may only be canceled within a limited timeframe before fulfillment begins. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
For return requests or questions regarding your order, please contact: